About Our Products
1. What types of guitars do you sell?
At STYLE SHELTAY LLC, we offer a wide range of guitars, including:
- Acoustic guitars
- Electric guitars
- Classical guitars
- Bass guitars
- Specialty and custom-made guitars
In addition, we provide accessories such as strings, cases, straps, picks, amplifiers, and maintenance tools.
2. Are your guitars suitable for beginners?
Yes, we carry guitars for all skill levels, from beginners to professional musicians. If you’re just starting out, we recommend checking out our beginner-friendly models, which are easy to play and affordable.
3. Do you offer custom guitar designs?
Yes, we provide custom guitar options for those looking for a personalized instrument. You can choose from various materials, finishes, and features to create a guitar tailored to your preferences. Contact us at tucker@stylesheltay.site for more details on custom orders.
4. How do I know which guitar is right for me?
Choosing the right guitar depends on your skill level, playing style, and preferences. Our customer service team is happy to assist you in finding the perfect guitar. You can also browse our Guitar Buying Guide on the website for expert tips and recommendations.
5. Do you offer warranties on your guitars?
Yes, all of our guitars come with a manufacturer’s warranty. Warranty details vary by product and brand, but they generally cover manufacturing defects and workmanship. Please check the specific product page or contact us for more information.
Ordering and Payment
6. How can I place an order?
You can place an order directly through our website. Simply add your desired items to the cart, proceed to checkout, and follow the instructions to complete your purchase.
7. What payment methods do you accept?
We accept a variety of secure payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Google Pay
- Apple Pay
If you encounter any issues with payment, please contact our customer support team for assistance.
8. Can I change or cancel my order after it’s been placed?
Orders can be modified or canceled before they are shipped. Contact us as soon as possible at 470-279-3731 or tucker@stylesheltay.site. Once an order has been shipped, you will need to follow our return policy for changes.
Shipping and Delivery
9. Where do you ship to?
We currently ship to all 50 states in the United States. At this time, we do not offer international shipping.
10. How much does shipping cost?
Shipping costs vary depending on the size and weight of your order, as well as your location. We offer free standard shipping for orders over $100. Expedited and overnight shipping options are available at an additional cost.
11. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
You will receive a tracking number once your order has been shipped.
12. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment’s progress. You can also log in to your account on our website to view your order status.
13. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately (within 7 days of delivery) with photos of the damaged item and packaging. We will work with you to resolve the issue through a replacement, repair, or refund.
Returns and Refunds
14. What is your return policy?
We accept returns of unused and undamaged items within 30 days of delivery. Items must be returned in their original packaging with all accessories included. For more details, please refer to our Refund and Returns Policy.
15. How do I initiate a return?
To start a return, please email us at tucker@stylesheltay.site or call us at 470-279-3731. Provide your order number and reason for the return. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to us.
16. Who pays for return shipping?
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For standard returns (e.g., you changed your mind), the customer is responsible for return shipping costs.
17. How long does it take to process a refund?
Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method. Please note that your bank may take additional time to post the refund.
Product Care and Maintenance
18. How should I care for my guitar?
To keep your guitar in excellent condition:
- Store it in a temperature-controlled environment.
- Use a high-quality guitar case for protection.
- Regularly clean the strings, fretboard, and body with appropriate cleaning products.
- Replace strings periodically and have your guitar professionally tuned and serviced when needed.
19. Do you offer guitar maintenance or repair services?
Yes, we offer professional guitar maintenance and repair services for our customers. Contact us to schedule an appointment or learn more about the available options.
Customer Support
20. How can I contact customer support?
You can reach our customer support team via:
- Email: tucker@stylesheltay.site
- Phone: 470-279-3731
Our team is available Monday through Friday, from 9 AM to 5 PM (local time), to assist with any questions or concerns.
21. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. Gift cards are available in various denominations and make the perfect present for music enthusiasts.
