At STYLE SHELTAY LLC, customer satisfaction is our top priority. We are committed to providing high-quality guitars and accessories that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your concerns are addressed promptly. This Refund and Returns Policy outlines the conditions under which refunds, exchanges, and returns will be processed.
1. Refund and Return Eligibility
1.1 Returnable Items
You may request a return or refund for the following items:
- New and unused guitars and accessories in their original condition, with all tags and packaging intact.
- Products that arrive damaged, defective, or incorrect due to our error.
- Products purchased directly from STYLE SHELTAY LLC via our website.
1.2 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized guitars.
- Clearance or final-sale items, unless they arrive damaged or defective.
- Gift cards or promotional items.
- Used, modified, or damaged items not caused by shipping or manufacturing defects.
2. Return Timeframes
- Standard Returns: Returns must be initiated within 30 days of the delivery date.
- Defective/Damaged Items: If you receive a damaged or defective item, notify us within 7 days of delivery.
- Items returned after the above timeframes may not be eligible for a refund or exchange.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Service:
Email us at tucker@stylesheltay.site or call us at 470-279-3731. Provide the following details:- Your order number.
- The item(s) you wish to return.
- The reason for the return (e.g., defective, incorrect item).
- Photos of the damaged or defective item (if applicable).
- Await Approval:
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. - Pack and Ship the Item:
- Use the original packaging, if possible, or equivalent protective packaging to ensure the item is secure during transit.
- Include the RMA number in your return package.
4. Return Shipping
4.1 Responsibility for Shipping Costs
- For Defective/Damaged/Incorrect Items: We will cover the return shipping costs. A prepaid return label will be provided.
- For Standard Returns (Non-Defective Items): The customer is responsible for return shipping costs.
4.2 Recommended Shipping Methods
- We recommend using a trackable shipping method to ensure your return is delivered safely. STYLE SHELTAY LLC is not responsible for returns lost or damaged during transit.
5. Refund Process
5.1 Refund Conditions
- Refunds will be processed only for items returned in their original condition, free from wear or damage, and with all original packaging and accessories included.
- Refunds for damaged or defective items will be issued after inspection and verification.
5.2 Refund Timeline
- Once your return is received and inspected, we will notify you via email about the status of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.
6. Exchanges
6.1 Eligibility for Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect. To request an exchange:
- Follow the steps outlined under “How to Initiate a Return.”
- Indicate that you would like an exchange rather than a refund.
6.2 Exchange Shipping
- For defective/damaged/incorrect items, we will cover shipping costs for the exchanged item.
6.3 Processing Time
- Exchanges are processed within 5-10 business days of receiving your returned item, subject to item availability.
7. Cancellations
7.1 Order Cancellation
- Orders can be canceled before they are shipped. To cancel an order, contact us as soon as possible via email or phone.
- If your order has already been shipped, it cannot be canceled, and you must follow the return process outlined above.
7.2 Refund for Canceled Orders
- For successfully canceled orders, refunds will be issued to the original payment method within 3-5 business days.
8. Damaged or Defective Items
8.1 Reporting Damages
- If your item arrives damaged, please contact us immediately (within 7 days of delivery) with:
- Photos of the damaged item and packaging.
- A description of the issue.
8.2 Resolution Options
- Based on the issue, we will offer one of the following solutions:
- A replacement item at no additional cost.
- A full refund.
- Assistance with repairs, if applicable.
9. Refund Exceptions
Refunds may not be approved in the following cases:
- The returned item shows signs of wear, damage, or tampering not caused by shipping or manufacturing defects.
- The item is returned without prior authorization or an RMA number.
- The return is initiated outside the eligible return window.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please reach out to us:
- Company Name: STYLE SHELTAY LLC
- Address: 2400 E Arizona Biltmore Cir Ste 130, Phoenix, AZ 85016-2115
- Email: tucker@stylesheltay.site
- Phone: 470-279-3731
Our customer service team is available to assist you during business hours. We are committed to making your experience with STYLE SHELTAY LLC as smooth and satisfying as possible.
11. Updates to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our terms.
Thank you for choosing STYLE SHELTAY LLC. We appreciate your trust and support!
