1. Shipping Destinations
We are proud to offer shipping services across the United States, including all 50 states. At this time, we do not ship internationally. If you are located outside the United States and are interested in purchasing our guitars, please contact us directly at tucker@stylesheltay.site to discuss potential options.
2. Order Processing Time
We strive to process and ship all orders as quickly as possible. Please note the following timelines:
- Standard Processing Time: Orders are processed within 1-2 business days after payment is confirmed.
- Custom Orders: Custom guitars may require additional processing time, which will be communicated at the time of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been shipped.
3. Shipping Methods and Delivery Times
We partner with trusted shipping carriers to ensure your order arrives safely and on time. You can choose from the following shipping options:
3.1 Standard Shipping
- Delivery Time: 5-7 business days.
- Cost: Free for orders over $100; $9.99 flat rate for orders under $100.
3.2 Expedited Shipping
- Delivery Time: 2-3 business days.
- Cost: Calculated at checkout based on package size, weight, and destination.
3.3 Overnight Shipping
- Delivery Time: 1 business day (orders must be placed by 12 PM EST).
- Cost: Calculated at checkout based on package size, weight, and destination.
3.4 Custom Orders
- Delivery times for custom orders will vary based on the complexity of the customization. Estimated delivery dates will be provided during the ordering process.
4. Shipping Costs
Shipping costs are calculated based on the selected shipping method, order size, and destination.
- Free Shipping: Available for all orders over $100 within the United States.
- Flat-Rate Shipping: A $9.99 flat rate applies to orders under $100.
Additional costs may apply for expedited or overnight shipping options.
5. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number and a link to monitor your package’s progress.
- You can also log in to your account on our website to view tracking updates.
- If you do not receive a tracking email within 48 hours of placing your order, please contact us at tucker@stylesheltay.site for assistance.
6. Packaging and Handling
We understand the importance of ensuring your guitar arrives in perfect condition. To that end:
- All guitars are carefully inspected and securely packaged in protective materials to prevent damage during transit.
- Large or delicate items, such as custom guitars, may require additional packaging and handling time to ensure safe delivery.
- Accessories, such as straps and picks, will be shipped in durable packaging to minimize the risk of damage.
7. Delivery Policy
7.1 Delivery Schedule
- Deliveries are made Monday through Saturday, excluding public holidays.
- For expedited and overnight shipping, ensure someone is available to receive the package to avoid delays.
7.2 Signature Requirements
- A signature may be required for high-value items, such as premium guitars, to ensure secure delivery.
- If no one is available to sign for the package, the carrier may leave a notice with instructions for redelivery or pickup from a local facility.
7.3 Delivery to Remote Locations
- Delivery to remote areas, including Alaska and Hawaii, may take additional time (7-10 business days for standard shipping).
- Additional charges may apply for remote deliveries, which will be calculated during checkout.
8. Shipping Restrictions
To maintain the integrity of our shipping process, please note the following restrictions:
- We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.
- Certain oversized or fragile items may be subject to special shipping arrangements, which will be outlined on the product page.
9. Undeliverable Packages
In rare cases, a package may be returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package.
- Incorrect Address: If the shipping address provided is incorrect, please contact us immediately to update it.
- Refused or Unclaimed Packages: If a package is refused or unclaimed, it will be returned to us. We will contact you to arrange for reshipment, which may incur additional shipping charges.
10. Lost or Damaged Shipments
10.1 Lost Packages
- If your package is lost in transit, please notify us immediately.
- We will work with the carrier to locate the package or issue a replacement/refund if it cannot be found.
10.2 Damaged Packages
- If your package arrives damaged, contact us within 48 hours of delivery.
- Provide photos of the damaged item and packaging to help us process your claim.
- Based on the extent of the damage, we will offer a replacement, repair, or refund.
11. International Orders
At this time, STYLE SHELTAY LLC only ships within the United States. If you are located outside the U.S., please contact us at tucker@stylesheltay.site to discuss potential options for international shipping in the future.
12. Returns and Refunds
Our transportation policy is closely linked with our returns process.
- If you wish to return an item, please refer to our Refund and Returns Policy for detailed instructions.
- We recommend using a trackable shipping method for returns, as STYLE SHELTAY LLC is not responsible for items lost during return transit.
13. Contact Us
If you have any questions or concerns regarding our Transportation Policy, please don’t hesitate to reach out to us:
- Email: tucker@stylesheltay.site
- Phone: 470-279-3731
- Address: 2400 E Arizona Biltmore Cir Ste 130, Phoenix, AZ 85016-2115
Our team is here to assist you and ensure your experience with STYLE SHELTAY LLC exceeds expectations.
14. Policy Updates
STYLE SHELTAY LLC reserves the right to update or modify this Transportation Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
Thank you for choosing STYLE SHELTAY LLC for your guitar needs. We are committed to delivering your products with care and precision to ensure your satisfaction!
